SLA Support
24/7 monitoring, incident response, and uptime guarantees with runbooks.
24/7 · PagerDuty · Statuspage · Runbooks
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[ Support ]
Support & Maintenance
DevOps, security audits, and ongoing care so your product keeps winning.
SLA Tiers
From email support to 24/7 SRE — coverage that matches your criticality.
Standard
24H
Professional
4H
Enterprise
1H
SRE / DevOps
24/7
Our Tools
The stack we use to keep your systems healthy.
Datadog
APM
PagerDuty
ALERT
Sentry
ERRORS
Grafana
METRICS
Niche Examples
Three support models we run.
Security Hardening
WordPress hardening, WAF rules, penetration tests, and CVE patching.
WP Hardening · WAF · Pen-test · CVE
Team Training
CMS workshops, analytics setup, and A/B testing coaching for your team.
CMS · Analytics · A/B · Workshops
50k+
Tickets resolved
< 1 hr
Avg. response time
99.97%
Uptime achieved
120+
Clients protected
2,400+
Security patches/yr
Three ready-to-launch dental themes
From ad-hoc fixes to full DevOps partnership.
Minimal Launch
from €2,400 — 2–4 weeks
- Single-page or 3-page site
- Mobile-first responsive design
- Basic SEO setup
- Contact form + social links
Growth SaaS Command
from €18,000 — 8–14 weeks
- Auth + RBAC
- Stripe / regional billing
- Realtime dashboards
- Observability hooks
Enterprise Digital Core
from €42,000 — 12–24 weeks
- Multi-product roadmap
- Legacy migration
- Security review
- Dedicated PM + lead dev
Our Process
Five phases of proactive care — from onboarding to continuous improvement.
Onboard
Audit your stack, document dependencies, and establish secure access channels.
Audit
Security scan, dependency update, and performance baseline for every system.
Monitor
Uptime dashboards, alerting rules, and anomaly detection tuned to your traffic patterns.
Respond
Incident triage, root-cause analysis, and hotfix deployment within SLA windows.
Improve
Monthly retrospectives, performance tuning, and roadmap suggestions for the next quarter.
Why P4P for Support?
You focus on growth. We keep your systems alive, secure, and fast.
SLA-Backed Response
15-minute response for critical issues. Written SLAs with real uptime guarantees and penalty clauses for peace of mind.
Proactive Monitoring
We monitor before you call. Automated anomaly detection, uptime dashboards, and alerting tuned to your traffic patterns.
Full Stack Coverage
Frontend bugs, API latency, database locks, DevOps pipelines — one team handles every layer so nothing falls through cracks.
Bilingual Support
English, Bosnian, Serbian, Croatian, and German-speaking engineers. Your team communicates in their native language.
Common Questions
Everything you need to know before partnering with P4P for support.
What is included in the Standard SLA?
Email support with a 24-hour response window during business hours. Ideal for non-critical updates and questions.
How fast is the Enterprise SLA?
Phone support with a 1-hour response time, 24/7 coverage, and a dedicated support engineer assigned to your account.
Do you handle security patches?
Yes. We monitor CVEs, test patches in staging, and deploy security updates within your agreed maintenance windows.
Can you support legacy systems?
Absolutely. We maintain PHP, WordPress, Laravel, and custom legacy stacks — including servers running older OS versions.
Is there a minimum contract length?
Monthly rolling for Standard and Professional. Enterprise and DevOps tiers require a 6-month commitment for dedicated staffing.
Keep it running
Monthly retainers, SLA-backed uptime, and proactive monitoring — we treat your product like our own.